Refund policy

Due to regulations from the Health Department we are unable to accept returned food items.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sknight@corascakery.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refund and Cancellation Policy

Refunds may be issued if an order is incorrect due to an error by Cora’s Cakery or if the order does not meet the customer’s reasonable expectations. All concerns must be reported promptly so our team at sknight@corascakery.org can review the issue and determine an appropriate resolution.

If an order is canceled at least 15 days before the scheduled delivery or pickup date, any payments made will be refunded, minus the nonrefundable deposit.

If an order is canceled 14 days or fewer before the scheduled delivery or pickup date, no payments will be refunded.